Points terms and refund policy
Points terms
- Points pay for AI on C Building — the website AI, the assistant chat and web search — by usage, that is by the AI processing and web searches each request needs and for AI images at 6 points each (at most 50 points for one AI turn, AI images included), and for the running time of the environments the AI works in: your websites' editing environment (sandbox), which runs while you edit a website or the AI works on it, and the assistant's (小C's) own environment.
- Running time is charged at about 24 points an hour for a website's editing environment and about 10 points an hour for the assistant's environment. The assistant's environment runs while it works on your requests and for about 5 minutes after. Opening the assistant's chat also starts its environment for about 2 minutes, and that time is charged only if you send a request while it is running. Either environment pauses when it is not in use and uses no points while paused.
- Hosting and visitor traffic use no points. Publishing has no fee of its own, but its build runs in the website's editing environment, whose running time uses points (about 1 point each time).
- AI use and running time are deducted in points, and the points that expire soonest are always used first, whether they are the points included in your active membership or points you added; the sign-up points, which do not expire, are used last.
- Points expire as follows. The 100 points a new account gets when it signs up do not expire. The points included in each month of Pro expire 2 months after they are given, and can be used only while your Pro plan is active; if Pro ends, they are kept on hold until you subscribe again, and they still expire on the same date. Points you add expire 12 months after you buy them. Adding points requires an active Pro plan. Referral reward points expire 12 months after they are given. Expired points cannot be restored or refunded.
- 1 point = US$0.01, and points are bought in US dollars (USD). Points cannot be transferred to another account, withdrawn as cash, or exchanged for another currency.
- Your current points, top-ups, and usage records are available from the Membership page.
Referrals and discount codes
- Referral rewards: your referral link and code are on the Membership page. A new account that signs up with your link, or enters your code on the payment page before its first payment, is linked to you; an account can have only one referrer and cannot be linked once it has paid. When that account’s first payment for Pro succeeds, both accounts get the referral reward points shown on the Membership page. We may limit how many rewards one account can earn in a period; above that limit, only the friend you referred gets a reward.
- If that first payment is refunded in full or lost in a payment dispute, the reward points not yet used are taken back from both accounts. Referring yourself, creating or using more than one account, or otherwise abusing referrals (for example to collect rewards or free points) voids the rewards involved: we may take those points back, stop further rewards, and act under the terms of service.
- Discount codes: a discount code is entered on the payment page and lowers the price of that one order only: for Pro, only the first month, after which Pro renews at its regular price. A code applies only to what it is offered for (Pro, point top-ups or both; never domain purchases), may have start and end dates, a limited number of uses or be for new customers only, and each account can use the same code once. One code per order. A discounted order is still charged at least US$1.00 (before tax). A top-up bought with a discount code still gives every point of the pack you chose. Codes have no cash value and cannot be exchanged.
- We may change, suspend or end discount codes and referral rewards at any time. Changes do not take back points already given, except as described above.
Refund policy
- Point top-ups are generally final and non-refundable once completed.
- If you are charged twice, charged the wrong amount, or affected by a verified system error, contact us within 30 days so we can review and correct the transaction.
- This policy does not limit any non-waivable rights available to you under applicable consumer law.
For billing support, contact [email protected].