Form Submissions: Every Message From Your Website in One Place
Published · Updated · 2 min read
The short version
When visitors send a contact or booking form on a C Building website, what they submit is collected in Form submissions, which you open from your account menu or your project's console. One place for every message across all your websites means nothing gets lost in a separate inbox, and a few simple habits turn those messages into customers.
On this page
For many small businesses, a website has one job above all others: getting people to make contact. A table booking, a class enquiry, a quote request, a question about opening hours.
Those messages are only useful if you see them. On C Building, they all arrive in the same place.
Where the messages go
When someone fills in a contact form or a booking form on your C Building website and presses send, what they submitted is collected in Form submissions. You can open it two ways:
- From the account menu in the top-right corner, where submissions from all your websites are gathered together.
- From a project's console, alongside its pages, articles, media, domains and settings.
If you run more than one website, such as two locations or two brands, you don't have to check each one separately.
Why one place matters
Messages from websites get lost in familiar ways: a form that emails an address nobody reads any more, a notification filtered as spam, a message seen on the wrong phone and forgotten. Keeping every submission in one place, in the same tool you use to edit the website, means there is always one place to look.
Turning messages into customers
Collecting messages is the easy part. A few habits make the difference:
- Check at the same time every day. Pick a moment, such as before opening or after closing, and look at Form submissions then.
- Reply quickly. Someone asking about a booking or a quote is often asking elsewhere too. The first reply often wins.
- Ask only for what you need. Name, a way to reply, and the question. Every extra field makes people less likely to finish the form, and it is less personal data for you to look after.
- Say what happens next. Next to the form, tell people how and when you will reply, for example "We reply within one working day by phone or email". It sets expectations and cuts down on repeat messages.
- Keep the details right. If your hours or services change, update the page the form sits on, so people aren't asking about things you no longer offer. Our ten-minute monthly check covers this.
Why we built it this way
Why not just send every submission to email?
Email is where messages go to get buried among newsletters and receipts. A dedicated place for submissions, next to the website they came from, keeps them visible.
Do I need a separate form tool?
For contact and booking forms on your C Building website, no. Their submissions are collected in C Building.
Wrapping up
A website that brings in messages is only as good as how quickly you answer them. With every submission in one place, answering is the easy part.
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